FAQ

How do I contact someone about my order?

Please email us at hello@adenandlouise.com with any questions you may have regarding your order. 

Please do not contact us via social media for help regarding an existing order. A response is not guaranteed. 

How long will it take to receive a response from an Aden + Louise Team member?

1-3 business days. 

Office Hours

We are a mother and daughter (and baby - lol) team. Please note that all orders are processed Monday-Friday, 8am-5pm EST. Orders are dropped off daily at the USPS by 4:30pm EST. No orders will be processed on Saturday, Sunday and Holidays. During this time, we are doing many things: filling orders, intake of new inventory, design for new items, social media projects, product meetings, and office housekeeping. Emails are answered in the order of which they were received, Monday-Friday, between the hours of 8am-5pm EST. Please allow 1-3 business days for a response from us.

How do I know the status of my order?

Once your order has been shipped you will receive an email notification with a tracking number. In some cases, it may take up to 48 hours for tracking information to become available. 

When will my order ship?

Custom Items: 2-4 business days.

Ready To Ship (RTS) items: 1-2 business days.

Pre-orders: Pre-orders will have clear and stated shipping dates. Please pay attention to these, as they are clearly marked on social media posts and can be found within the “listing details” of each item.

If you place an order containing both ready-to-ship AND pre-order items, your entire order will be held until all items are ready to ship. One order number = one shipment. If you want your ready to ship items sooner, be sure to place separate orders.

Returns + Exchanges 

Bag Collection Policy: All bags are final sale.

Patch Policy: All patches are made to order and are final sale.

Bag Charm Policy: All bag charms are final sale. 

Jewelry Collection Policy: All jewelry is final sale.

Blanket Policy: All blankets are made to order and are final sale.

Autograph Books Policy: All autograph books are made to order and are final sale.

Clothing Collection Policy: All clothing is made to order and is final sale.

Order Cancellations

Pre-order items are cut to order, and we will not accept any cancelations after your order has been placed. Ready to ship items are not eligible for cancelations of any kind.

Aden + Louise Exclusive Designs

Our designs are exclusive to us and cannot/shall not be re-produced in any form without our written permission.