Shipping Policy
Custom Items
Processing time includes the time it takes to create and ship your order. Current processing time for custom, made to order items, is 2-4 business days. If you place an order containing both ready-to-ship AND pre-order items, your entire order will be held until all items are ready to ship. One order number = one shipment. If you want your ready to ship items sooner, be sure to place separate orders. Please allow 3-5 business days for your order to arrive after you have received notification that your order has shipped.
Ready To Ship (RTS) Items
Processing time includes the time it takes to pack and ship your order. Current processing time for ready to ship items is 1-2 business days. If you place an order containing both ready-to-ship AND pre-order items, your entire order will be held until all items are ready to ship. One order number = one shipment. If you want your ready to ship items sooner, be sure to place separate orders. Please allow 3-5 business days for your order to arrive after you have received notification that your order has shipped.
Pre-Order Items
Processing and Shipping time for all pre-order items varies. Please review the listing details on the specific pre-order item that you are purchasing for the shipping timeline. If you place an order containing both ready-to-ship AND pre-order items, your entire order will be held until all items are ready to ship. One order number = one shipment. If you want your ready to ship items sooner, be sure to place separate orders. Please allow 3-5 business days for your order to arrive after you have received notification that your order has shipped.
Shipping Rates
All orders are shipped via USPS. We offer free shipping on all orders over $35 (pre-tax). For orders under $35, shipping costs will be available at checkout where it is then calculated to your exact location based off of item/packaging and combined weight.
Lost, Stolen, or Delayed Packages
Aden + Louise is not responsible for items delayed by the USPS, items returned by the USPS, or wrong address given at time of checkout. Standard USPS First Class Shipping does not include package protection or security. Therefore, neither Aden + Louise nor the USPS is responsible for lost, stolen or damaged packages. If you would like insurance, you will need to select an upgraded shipping method.
International Shipping
We currently only ship within the United States at this time.
Order Status
Once your order has been shipped you will receive an email notification with a tracking number. In some cases, it may take up to 48 hours for tracking information to become available.
Still Have Questions?
If you still have questions, you may contact us directly via or email:
hello@adenandlouise.com
How can we help?
For questions + inquiries use the contact Form below or send us a message at hello@adenandlouise.com - we look forward to chatting with you!
Please refer to our Quick Links section for questions regarding our shipping policies, returns + exchange policy, and our FAQ.
Please allow 1-3 business days for a response.