Custom Items
Processing time includes the time it takes to create and ship your order. Current processing time for custom, made to order items, is varied by the product. Processing time equals business days and not weekends. If you place an order containing both ready-to-ship AND pre-order items, your entire order will be held until all items are ready to ship. One order number = one shipment. If you want your ready to ship items sooner, please be sure to place separate orders. Please allow 3-5 business days for your order to arrive after you have received notification that your order has shipped.
Ready To Ship (RTS) Items
Processing time includes the time it takes to pack and ship your order. Current processing time for ready to ship items is 1-2 business days. If you place an order containing both ready-to-ship AND pre-order items, your entire order will be held until all items are ready to ship. One order number = one shipment. If you want your ready to ship items sooner, please be sure to place separate orders. Please allow 3-5 business days for your order to arrive after you have received notification that your order has shipped.
Pre-Order or Pre- Sale Items
Processing and Shipping time for all pre-order items varies. Please review the listing details on the specific pre-order item that you are purchasing for the shipping timeline. If you place an order containing both ready-to-ship AND pre-order items, your entire order will be held until all items are ready to ship. One order number = one shipment. If you want your ready to ship items sooner, be sure to place separate orders. Please allow 3-5 business days for your order to arrive after you have received notification that your order has shipped.
Shipping Rates
All orders are shipped via USPS. We offer free shipping on all orders over $250 USD (pre-tax). For orders under $250, shipping costs will be available at checkout where it is then calculated to your exact location based off of item/packaging and combined weight. Please note that a $3.00 handling fee is applied to all orders and is calculated within your shipping rate.
Lost, Stolen, or Delayed Packages
Aden + Louise is not responsible for items delayed by the USPS (or chosen carrier such as UPS or Fedex), Items returned by any carrier, or wrong address given at time of checkout. Standard USPS First Class Shipping does not include package protection, tracking, or security. Therefore, neither Aden + Louise nor the USPS (or chosen carrier such as UPS or Fedex) are responsible for lost, stolen or damaged packages. If you would like insurance, you will need to select an upgraded shipping method.
Address Modifications/Verification
Please note that we do not make updates or changes to shipping addresses provided at checkout. It is the customer's responsibility to ensure that the address entered is correct and complete before submitting the order. This includes verifying all information for USPS, FedEx, or UPS deliveries.
We are unable to modify addresses once an order has been placed, as this can interfere with the shipping process and cause delays or misdeliveries.
If you believe there is an issue with the address you submitted, we recommend reaching out directly to the carrier with your tracking number once your package has shipped. They may be able to assist with limited delivery adjustments.
If a package is returned to us due to an incorrect or forwarded address, it is the responsibility of the customer to pay any additional shipping feeds
International Shipping
We currently only ship within the United States and Canada at this time.
Order Status
Once your order has been shipped you will receive an email notification with a tracking number. In some cases, it may take up to 48 hours for tracking information to become available.
Still Have Questions?
If you still have questions, you may contact us directly via or email:
hello@adenandlouise.com
Thank you